Plug Power recognizes the importance of protecting the privacy of all information provided by users of our web site. We created this policy with a fundamental respect for our customers' right to privacy and to guide our relationships with our clients. This Privacy Statement discloses the privacy practices for all services owned by Plug Power.
Information Collection and Use
Plug Power collects limited information from our website users in clients. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.
Communications with Us
We have features where our clients can submit information to us (such as our feedback forms). Where such submissions include requests for service, support or information, we may forward them to our agents, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.
Automatic Data Collection
Our web site has features that automatically collect information from customers, to deliver content specific to customers' interests and to honor their preferences. This information assists us in modifying our content to better serve the needs of our customers.
For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our web sites. This information does not contain anything that can identify users personally. We use this information to gather broad demographic information about our user base for aggregate use.
We may combine demographic information supplied by a customer through feedback forms within the web site to provide general profiles, in aggregate non-personally identifiable form, about our customers and their preferences in the content of the site and its usability.
We do not share personally identifiable information with other entities, apart from those acting as our agents in providing our service(s), and which agree to use it only for that purpose and to keep the information secure and confidential. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.
We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.